Ferndene Farm Shop
New Milton

– Producer Reviews –

why does this shop still have plastic bags on the vegetable counter. All shops and supermarkets have stopped this practice. There are paper bags on offer. We should not have a choice. Plastic has to go

Shirley Macy - 31 July 2022

T.Bone steak bought a T.Bone steak at a price of £13.13 very disappointed with the amount of fat which was on it being a ex butcher myself I would have never sold it with that amount of fat on it

Roy Palmer - 13 May 2021

There produce is great but interest in the environment seems to be zero , still giving out plastic bags , no one who shops there seems remotely inclined to take their own bag , or mesh bags for veg etc . Every time I go I want to scream at them to stop giving out plastic bags like they are sweets , I don’t understand how this is still happening . Hence I rarely shop there now . I prefer Tesco’s where I take my containers to the meat counter and they fill them , and people seem more inclined to bring there own bags because they are given out free !

Jennie Dyer - 4 February 2021

I go to the farm shop all the time as I like the products and I have live nearby for 30 years. Usually I find the staff are helpful and courteous . This morning however I was ‘barked’ at by a tall lady with short grey hair that works there because I pointed out there was a mistake with my parsnips weighing and price ( 4 medium parsnips came to 1kg 300 ) . ‘ ‘This is the price , this is how much they weigh , do you want them or not ? ‘ she said loudly and the whole queue off 10 people behind me heard as I felt very embarrassed and quite frankly intimidated by her tone . I said it is ok . Nonetheless when I could at the end I checked the weight on the customer scale and indeed it read 700 g . I told her and she weighted them again and changed the price accordingly uttering a very very quiet sorry without looking at me . She knew that she was wrong from the start as she herself changed the position of the basket ( it was touching the scale and interfering ) . Most people have experienced intimidation of that type . It is nothing on the grand scale of things and yet it unsettled me . Don’t bully your customers, show respect and humility , accept you can make a mistake and deal with it gracefully . ( Today I was shopping for myself and my elderly neighbour and I spent £63.93 there and I do so twice a month ) .

Marie Barnes - 15 November 2020

Produce very good, and pricing excellent. Shop has been badly let down by idiotic management who have banned the acceptance of Scottish and Irish banknotes. Staff have been issued with a card to hold up and humiliate customers who dare to offer such notes which are of course legal tender. Racial discrimination lives in New Milton!

Ian - 22 September 2018

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